Van Alstyne ISD

Skip to main content

Questions, Comments, Complaints

Complaints Alleging Discrimination
Child Nutrition Program Policy
 
All Child Nutrition Program complaints, written or verbal, alleging discrimination shall be handled in the following manner:
 
  • Verbal or written complaints shall be accepted by Child Nutrition Program personnel or any district personnel.
  • If received by district personnel , the complaint shall be forwarded  to the Child Nutrition Department.
  • Child Nutrition Program personnel will forward complaint to District Hearing Official and Child Nutrition Program Division, Texas Department of Agriculture (TDA).
 
During the complaint review process, if the complaint is one of eligibility, the complainant will continue at current status of benefits until the complaint has been resolved.
 
For any other questions, comments or concerns please notify:
 
 
(903) 482-8835
 
 

 

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.   Program information may be made available in languages other than English.  Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the responsible state or local agency that administers the program or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. 

To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at https://www.usda.gov/sites/default/files/documents/USDA-OASCR%20P-Complaint-Form-0508-0002-508-11-28-17Fax2Mail.pdffrom any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation.  The completed AD-3027 form or letter must be submitted to USDA by: 1. Mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410 or; 2. Fax: (833) 256-1665 or (202) 690-7442; or 3. Email: [email protected]. This institution is an equal opportunity provider.