Van Alstyne ISD

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Questions, Comments, Complaints

Complaints Alleging Discrimination
Child Nutrition Program Policy
 
All Child Nutrition Program complaints, written or verbal, alleging discrimination shall be handled in the following manner:
 
  • Verbal or written complaints shall be accepted by Child Nutrition Program personnel or any district personnel.
  • If received by district personnel , the complaint shall be forwarded  to the Child Nutrition Department.
  • Child Nutrition Program personnel will forward complaint to District Hearing Official and Child Nutrition Program Division, Texas Department of Agriculture (TDA).
 
During the complaint review process, if the complaint is one of eligibility, the complainant will continue at current status of benefits until the complaint has been resolved.
 
For any other questions, comments or concerns please notify:
 
 
(903) 482-8835
 
 

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA. Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email:intake@usda.gov.

This institution is an equal opportunity provider.